ONLINE SALES REGULATIONS
Online sales are comparable to distance selling transactions and are governed by applicable European and national consumer protection regulations. Where legally permitted, purchases made through zenvenda.com may not require the issuance of a fiscal receipt or invoice unless specifically requested by the customer in accordance with applicable tax legislation.
DEFINITIONS
The term “Online Sales Contract” means the distance sales contract concerning tangible movable goods offered through zenvenda.com and concluded between CHILIS LAB SL and the Buyer through electronic communication systems.
The term “Buyer” refers to the consumer, being a natural person acting for purposes unrelated to any business, commercial, craft, or professional activity.
The term “Website” refers to zenvenda.com.
The term “Supplier” refers to:
CHILIS LAB SL
Calle de Parcerisa, 13
08014 Barcelona
Spain
Website: zenvenda.com
Email: contacts@zenvenda.com
IDENTIFICATION AND OBLIGATIONS OF THE PARTIES
Supplier
The products covered by these General Terms and Conditions are offered and sold by CHILIS LAB SL through the website zenvenda.com.
Buyer
The Buyer declares that the purchase is made exclusively for personal use and for purposes unrelated to any commercial or professional activity. The Buyer agrees not to resell purchased products without proper authorization.
OBJECT AND CONCLUSION OF THE CONTRACT
Through this contract, CHILIS LAB SL sells and the Buyer purchases, remotely through electronic means, the products presented and offered for sale on zenvenda.com and through the Company’s official sales channels.
The purchase procedure is completed through the Website by selecting the desired products and submitting the online order form.
The contract is considered concluded when the Buyer completes the order process and receives confirmation of acceptance of the order by email or through a confirmation page displayed on the Website.
The order confirmation contains:
• customer details provided during purchase;
• ordered products;
• purchase price;
• shipping costs (if applicable);
• selected payment method;
• delivery address.
CHILIS LAB SL reserves the right to refuse or cancel orders in cases of product unavailability, pricing errors, suspected fraud, or other legitimate reasons.
Where requested and legally required, invoices will be issued electronically and sent to the customer using the details provided during the purchase process.
PAYMENT AND REFUND METHODS
The Supplier accepts the payment methods displayed on zenvenda.com during the checkout process, which may include:
• Cash on Delivery (where available)
• Credit and Debit Cards
• PayPal
• Bank Transfer (where available)
Payment information is processed directly by the authorized payment service providers and is never stored by the Supplier.
The Supplier reserves the right to carry out verification procedures in order to prevent fraudulent transactions and may request additional information where necessary.
Any refund due to the Buyer will be processed using the same payment method originally used for the purchase, unless otherwise agreed. Refunds are generally issued within 14 days from the approval of the refund request, subject to processing times imposed by banks and payment providers.
DELIVERY TIMES AND METHODS
The Supplier will arrange shipment of the ordered products through selected logistics partners and courier services.
Orders are generally processed within 24 to 72 business hours after confirmation and delivered within the estimated timeframe displayed during the purchase process.
Delivery times may vary depending on:
• destination country;
• customs procedures;
• carrier operations;
• force majeure events;
• peak seasonal demand.
If unforeseen circumstances prevent shipment within the estimated timeframe, the Buyer will be informed as soon as reasonably possible.
Upon delivery, customers are advised to inspect the package and immediately report any visible damage to the courier and to the Supplier.
SHIPPING AND DELIVERY COSTS
Shipping costs are displayed during checkout before completion of the order.
Where applicable, customs duties, import taxes, VAT adjustments or other local charges imposed by authorities in the destination country remain the responsibility of the Buyer unless otherwise specified.
Delivery is made to the address provided by the Buyer during the ordering process.
Upon receipt of the goods, the Buyer is encouraged to verify:
• that the number of packages received matches the shipping documentation;
• that the packaging is intact and undamaged;
• that there are no visible signs of tampering.
In case of visible damage, the Buyer should refuse the delivery or accept it with written reservation noted on the courier’s delivery document.
PRODUCT AVAILABILITY
The Supplier processes orders based on product availability.
If a product becomes unavailable after an order has been placed, the Buyer will be informed promptly via email. The Buyer may choose one of the following options:
• wait for the product to become available;
• receive a replacement product of equivalent value where available;
• receive a full refund.
The Supplier reserves the right to cancel orders involving pricing errors, technical issues, suspected fraud, or product unavailability.
LIMITATION OF LIABILITY
The Supplier shall not be liable for delays or failure to perform its obligations when such delays or failures result from circumstances beyond its reasonable control, including but not limited to:
• natural disasters;
• strikes;
• transportation disruptions;
• internet or telecommunications failures;
• governmental actions;
• customs delays;
• force majeure events.
Except in cases of fraud, gross negligence, or liability that cannot legally be excluded, the Supplier shall not be liable for indirect, incidental, consequential, or special damages arising from the use or inability to use the products or services offered through zenvenda.com.
Nothing in these Terms and Conditions shall exclude or limit any mandatory consumer rights provided by applicable law.
LIABILITY FOR DEFECTS, DAMAGES AND SELLER’S OBLIGATIONS
The Supplier is liable for product defects in accordance with applicable consumer protection laws.
No compensation shall be due where the Buyer was aware of the defect and the associated risk before using the product and voluntarily chose to proceed with its use.
Any claim for damages must be supported by evidence demonstrating:
• the existence of the defect;
• the damage suffered;
• the causal relationship between the defect and the damage.
The Supplier shall not be liable for delays, interruptions, or failures caused by circumstances beyond its reasonable control, including but not limited to natural disasters, accidents, fires, strikes, transportation disruptions, governmental restrictions, internet outages, or other force majeure events.
Nothing in these Terms excludes any mandatory rights granted to consumers under applicable law.
BUYER’S OBLIGATIONS
The Buyer agrees to:
• provide accurate and complete information during the ordering process;
• pay the purchase price using one of the accepted payment methods;
• review and retain a copy of the order confirmation and these Terms and Conditions for future reference.
The submission of an order constitutes confirmation that the Buyer has read, understood and accepted these Terms and Conditions.
RIGHT OF WITHDRAWAL
In accordance with applicable European consumer protection legislation, the Buyer has the right to withdraw from the purchase contract without providing any reason within 14 calendar days from the date on which the Buyer, or a third party designated by the Buyer, receives the goods.
To exercise the right of withdrawal, the Buyer must send a clear written request to:
Returned products must:
• be returned within 14 days of communicating the withdrawal request;
• be complete and, where possible, returned in their original packaging;
• not show excessive use beyond what is necessary to verify their nature, characteristics and functionality.
Refunds will be processed in accordance with the Refund Policy published on zenvenda.com.
EXCHANGES AND REPLACEMENTS
The Buyer may request an exchange or replacement of a product if:
• the item received is defective;
• the item received is damaged during transport;
• the wrong item was delivered.
Exchange requests should be submitted by email to:
The Supplier may request photographs or additional documentation before approving an exchange request.
Products that have been intentionally damaged, altered, modified, improperly used, or returned incomplete may not qualify for exchange or replacement.
Where an exchange is approved, the Supplier will provide instructions regarding the return procedure and shipment of the replacement product.
Custom-made, personalized, hygiene-sensitive, or non-returnable products may be excluded from exchange rights where permitted by applicable law.
PRIVACY AND PROCESSING OF PERSONAL DATA
CHILIS LAB SL respects and protects the privacy of its customers and processes personal data in accordance with Regulation (EU) 2016/679 (“GDPR”), applicable European privacy legislation, and any applicable national data protection laws.
The Data Controller is:
CHILIS LAB SL
Calle de Parcerisa, 13
08014 Barcelona
Spain
Website: zenvenda.com
Email: contacts@zenvenda.com
Personal data provided by the Buyer during the purchase process may be collected and processed for the following purposes:
• order management and fulfillment;
• payment processing;
• customer support activities;
• shipping and delivery management;
• compliance with legal, accounting, and tax obligations;
• fraud prevention and website security;
• marketing activities where consent has been provided.
Personal data may be processed using electronic, automated, and manual systems and may be shared only with service providers and partners involved in the execution of the contract, always in compliance with applicable privacy regulations.
The Buyer may exercise all rights provided by GDPR, including:
• right of access;
• right of rectification;
• right of erasure;
• right to restriction of processing;
• right to data portability;
• right to object to processing;
• right to withdraw consent at any time where processing is based on consent;
• right to lodge a complaint with the competent supervisory authority.
Further information regarding the processing of personal data is available in the Privacy Policy published on zenvenda.com.
COMMUNICATIONS AND COMPLAINTS
All orders placed through zenvenda.com are stored electronically and securely in accordance with applicable legal and security requirements.
Any communication, request, or complaint relating to an order may be sent to:
The Supplier will make reasonable efforts to respond within a reasonable timeframe.
CONTRACT STORAGE
The Buyer acknowledges that all order information, contractual documents, and communications relating to purchases made through zenvenda.com may be stored electronically for administrative, legal, tax, and customer service purposes.
Official communications shall be considered valid when sent to the contact details provided by the Buyer during the ordering process.
DURATION AND EFFECTIVENESS OF THESE TERMS
These Terms and Conditions remain valid until amended or updated by the Supplier.
Any modification or update shall become effective upon publication on zenvenda.com and shall apply only to orders placed after the publication date.
The Buyer is encouraged to review the Terms and Conditions before each purchase.
CONTACT INFORMATION
CHILIS LAB SL
Calle de Parcerisa, 13
08014 Barcelona
Spain
Website: zenvenda.com
Email: contacts@zenvenda.com