REFUND AND RETURNS POLICY
At zenvenda.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the conditions below.
Return Period
Customers have the right to request a return within 14 calendar days from the date of delivery of the product.
After this period, we may be unable to offer a refund or exchange, except where required by applicable consumer protection laws.
Conditions for Return
To be eligible for a return, the item must:
• be unused and in the same condition in which it was received;
• be returned in its original packaging whenever possible;
• include proof of purchase or order confirmation.
Certain categories of products cannot be returned, including:
• perishable goods;
• personalized or custom-made products;
• digital products and downloadable software;
• gift cards;
• hygiene and personal care products once opened;
• products that cannot be returned for health or safety reasons.
Returns that do not meet these conditions may be refused.
Partial Refunds
Partial refunds may be granted in the following situations:
• products showing signs of use;
• products returned incomplete or with missing parts not caused by our error;
• products returned damaged for reasons not attributable to us;
• products returned after the permitted return period where accepted at our discretion.
Refund Process
Once the returned item has been received and inspected, we will notify you by email regarding the status of your return request.
If approved, the refund will be processed using the same payment method originally used for the purchase, unless otherwise agreed.
Refund processing times may vary depending on the payment provider and financial institution involved.
Late or Missing Refunds
If you have not yet received a refund:
• verify your bank account again;
• contact your credit card provider, as processing times may vary;
• contact your bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact:
Email: contacts@zenvenda.com
Sale Items
Products purchased during promotional campaigns or at discounted prices may be subject to specific return conditions where permitted by applicable law.
Exchanges
We replace products only if they are defective, damaged upon arrival, or covered by a legal warranty.
To request an exchange, please contact:
Company Information
CHILIS LAB SL
Calle de Parcerisa, 13
08014 Barcelona
Spain
Website: zenvenda.com
Email: contacts@zenvenda.com