SHIPPING INFORMATION
Products purchased through zenvenda.com are delivered throughout Europe and, where available, to selected international destinations.
Orders can be shipped to the address indicated by the customer during checkout (home, workplace, or other valid physical address; P.O. Boxes may not be accepted).
Orders are generally processed within 24-72 business hours after confirmation. Delivery times vary depending on the destination country and logistics partner and are displayed during the purchase process. Estimated delivery times are typically between 2 and 10 business days.
SHIPPING COSTS
Shipping costs, where applicable, are clearly displayed during checkout before the order is completed.
Some products may qualify for free shipping promotions. Any applicable shipping charges, customs duties, taxes, or additional fees required by local authorities are the responsibility of the customer unless otherwise stated.
All shipments may include:
• Order tracking
• Delivery confirmation
• Secure packaging
• Courier handling services
DELIVERY
Customers are responsible for providing accurate shipping information. zenvenda.com cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping details provided by the customer.
Upon delivery, customers are advised to inspect the package and verify that:
• the package is intact;
• there are no visible signs of damage or tampering;
• the number of packages received corresponds to the shipping documentation.
Any visible damage should be reported directly to the courier at the time of delivery and communicated promptly to our customer support team.
RETURNS
To initiate a return, please contact our customer support team at:
Return instructions and the appropriate return address will be provided after the return request has been reviewed and approved.
Return shipping costs are generally the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item received.
Original shipping costs are non-refundable unless otherwise required by applicable consumer protection laws.
For high-value returns, customers are encouraged to use a tracked and insured shipping service. We cannot guarantee receipt of returned items that cannot be tracked.
COMPANY INFORMATION
CHILIS LAB SL
Calle de Parcerisa, 13
08014 Barcelona
Spain
Website: zenvenda.com
Email: contacts@zenvenda.com